Ordering & Customization

Give the required diameter or width and thickness rather than relying on a product name alone. Also specify tolerances, temper, edge geometry, surface condition and coil or spool dimensions. For clad materials, include the layer structure and copper or other cladding content. Available combinations must be confirmed for the selected material and size.

Include the material and product form, dimensions and tolerances, temper, surface finish, quantity and delivery destination. For a technical review, add the operating current, voltage, temperature, environment, joining process and applicable specifications. Drawings should show their revision and identify critical dimensions.

Agree the dimensions, electrical and mechanical properties, surface and bond checks, test methods, sampling plan and acceptance limits. State which results are required with each lot or coil and how identification must appear on the material and report. Do not assume that every test is performed on every coil.

Provide the spool or coil dimensions, maximum handling weight, winding direction, labeling and receiving-equipment requirements. Agree protection against moisture, contamination and transport damage for the material and route. Store and handle the product according to its approved instructions, keeping packaging and identification intact until use.

Request a quotation for the exact specification and quantity. Confirm the order unit, minimum batch, price validity, any metal-price adjustment, tooling charges and payment terms. Distinguish production lead time from dispatch and transit time, and use the dates agreed in the order confirmation.

Use an agreed drawing or specification revision for the order. Confirm the technical, cost and schedule impact of a change before production proceeds. Record cancellation terms, ownership of tooling and intellectual property, and any confidentiality or exclusivity requirements in the relevant agreement.

Agree the delivery destination, transport method, named place or port and Incoterms® rule and edition. Confirm freight, insurance, customs responsibilities, packaging and the documents required for the product and destination. Certificates, declarations and test reports should be identified individually in the order rather than assumed to accompany every shipment.

Confirm the sample specification, quantity, production route, intended tests, preparation time and delivery method. Agree any sample, tooling and freight charges in writing. Record differences between the sample and planned production material before using the test results for approval.

Record the condition of the goods and packaging, retain the labels and delivery documents, and contact your sales contact and the relevant carrier promptly. Include the order number, lot or coil identification, quantity affected, photos and the observed issue. Follow the notification periods and claims procedure in the applicable order, carrier and insurance documents.